Repeat business is the bread and butter of the hospitality industry. To achieve this level of customer loyalty, hotels must provide a superior guest experience, where time spent at your establishment is both pleasant and hassle-free. In today’s always connected digital environment, guests are used to having information readily available at their fingertips and grow increasingly impatient when forced to wait in line to ask a simple question. Digital signage software from lobbyTV is the perfect solution to both enhance the ambiance and address any communication challenges between hotel staff and guests.
Mold the Arrival Experience
Hotel lobbies are the centerpiece of the establishment and often a guest’s first touchpoint. Reinforce your brand and create an immersive experience the moment visitors walk through the doors. Toss the clumsy mix of brochures and static signage and instead offer engaging, dynamic content through your TVs.The displays, powered by lobbyTV, can ease the check-in process before they even step up to the front desk by answering guest questions, communicating rates and special promotions, as well asdetailing hotel services. In addition,dining and entertainment options can be prominently displayed, while maps of hotel amenities can guide guests on their journey through the hotel.
Customer Engagement Made Easy
With lobbyTV’suser-friendly software, you can drag and drop the content of your choosing into a slideshow that will capture the attention of your guests, while also keeping them up-to-date on beneficial information that they might have overlooked if simply presented on a pamphlet. lobbyTV reconstructs TV screens into eye-catching displays that boost customer engagement while saving you money in the long run.
You might be familiar with what digital signage entails, but not have a full understanding of how it can assist your hotel specifically. Think about all the times large groups or VIPs stay at your location. Imagine having a TV in your lobby that features a personalized message just for that targeted group. Pretty cool, huh? lobbyTV’s software can provide you with premade templates to welcome said guests in a creative way.
Modernize your Lobby with Useful, Dynamic Content
- Highlight amenities such as spas, fitness and business centers
- Exhibit in-house restaurant menu and happy hour specials
- Improve navigation with a map of hotel amenities
- Showcase positive customer reviews
- Generate revenue by allowing local businesses to advertise
- Endorse nearby attractions, entertainment and dining
- Promote events and conferences occurring on premises
- Welcome conference attendees or special groups
- List check-in and check-out procedures
- Include room service menu along with hours available
- Advertise limited time special offers or immediate rate reductions
- Display transit information to help guests get around the area
- Keep guests up-to-date with the latest flight information
- Provide photos of guests at sister properties around the world
- Link social media feeds to interact with guests in real-time
- Drive brand loyalty by advertising rewards programs